Cityworks is not supported using the Internet Explorer browser.

 Chrome, Firefox, Edge, and Safari are all supported for Cityworks.  


* Remove any shortcut for Cityworks that is associated with the Internet Explorer

* Water & Sewerage laptop installation of        Cityworks is supported by Frederick              Wardlaw of IT Solutions Team located at      Government Plaza, Suite 250.

URL - Cityworks ( 

Click the URL link and the application will launch in the default browser.  If the  default browser is IE enter the URL in another browser's window or if needed download another browser.
* User access to the application should be requested via a ticket with proper supervisor approval.  A request form has been completed and needs to be approved by IT management before it will be released for small requests.

* For the mass adoption of Cityworks by different departments, the expectation is that initial requests for access will be submitted by the management teams for the users in their departments.

*Currently Jeremiah Fortner and Valerie Jackson configure new users for Cityworks.

Add to Favorites - Click the star in the browser window.

Open Mozilla Firefox. Browse to the page you want to add as a bookmark. Select the Star on the address bar. From the menu that drops down, give your favorite a name, then select Done.

Display bookmark toolbar

1.  Click the Menu button located at the top          right of the window.
(Screen capture 1)
2. Select the Bookmarks options.
      (Screen capture 1)
3. Click the arrow.
4. Select Show bookmarks toolbar.
(Screen capture 2)
5. The Cityworks bookmark will appear in              the bookmark toolbar.
        (Screen capture 3)

Create Shortcut -  
  1. Resize the Firefox window so you can see both your computer's desktop and the Firefox window on the same screen.
  2. Click the padlock icon on the left of the address bar (where the URL is shown).
  3. While still holding the mouse button down, move the pointer to the desktop, then release the mouse button. The shortcut will be created.
    shortcut desktop 57